NEBULA — LOYALTY ENGINE

Attract, engage and retain customers.

Loyalty that drives business.

Earn points, offer CPL, collect stamps or award vouchers. Stack or select the promotions that keep your customers coming back. Deploy in real-time without having to raise any tickets.

Get in touch

All the options. One engine.

Mix and match.

Build your programme with Nebula.

Every loyalty option below is processed in-flight within each transaction in under 1 second. Select one or stack a few. Target a customer, a site or a region and deploy in minutes.

Nebula
Live
Loyalty Mechanics
Active: 0 Network: 1,304 sites
Proprietary scheme
Third-party scheme
Point-based loyalty
Earn & burn
Fuel discounts
Tier-based discounts
Targeted promotions
Product bundles
Coffee stamps
Carwash stamps
Prize draws
Scheduled promotions
Double points events
Network-wide activation
Site-specific offers
New customer rewards

Earn and burn in a single transaction.

What makes fuel-retail unique is that the purchase amount isn't known until the pump stops. Discounts and rewards need to be applied quickly, accurately and securely at high volumes 24/7/365, in the time it takes a driver to put the nozzle away. Slow loyalty isn't loyalty. It's friction your customer notices.

What Makes It Different

Built for the way fuel retail actually works.

01
Multi-channel consistency

POS, outdoor terminals, mobile, TruckStops — same rules, every channel. A customer who earns at the pump can redeem in the app.

02
Unified customer identity

One master Loyalty Account wraps every identifier — card, app, keytag, fleet card. The right benefit reaches the right customer, every time.

03
Multi-programme loyalty

Run your own scheme alongside one or more coalition partners in the same transaction. Each programme keeps its own rules, settlement, and identity.

04
Real-time execution

Every reward applies inside the transaction, at the pump, in under a second. New promotions can be configured and released in minutes.

05
Create your loyalty calendar

Plan campaigns ahead, track them live, and see what each one returned. Every dollar of marketing budget accountable.

BUILT FOR OPERATIONS

The things that matter when loyalty runs at scale.

Programme hiccup. Customer never notices.

Nebula sits between your site and your loyalty partners. When a partner goes offline, Nebula absorbs the failure — transactions continue uninterrupted, queue silently, and reconcile automatically when the partner recovers. Not a single pump stops. Not a single customer disappointed.

Financial control built in.

Clean transaction-level data, settlement exports, site reimbursement files, and audit trails. Fewer dealer disputes, faster reconciliation.

Operational visibility.

Transaction drill-down, failed transaction tracking, pre-flight promo testing, and data feeds to your analytics platforms.

Abstracted from your infrastructure.

Swap POS vendors, change hardware, switch partners, add channels — the loyalty logic stays the same. Nebula sits between your infrastructure and your programmes.

IN PRODUCTION

Running at scale. For years.

Double

Monthly transactions doubled in year one.

One network launched their loyalty programme and mobile app simultaneously, powered by Nebula.

0

Pumps stopped during a third-party outage.

When a third-party programme experienced an outage, sites running Nebula kept transacting.

+

100M

Transactions per year

0.9

s

Avg processing time

99.99

%

Uptime

25

+

Years in production

Working with Radium has been instrumental in bringing Everyday Rewards to life across our POS, Outdoor Payment Terminals and g.a.s. app.

— Kylie Baudet, Head Office Operations Manager, g.a.s.

Want to see Nebula in your environment?

We work with fuel retailers and integrators across ANZ. Let’s talk about what deploying Nebula would mean for your programme.

Get in touch →